Terms & Conditions (T&C)

Last Updated: 01/01/2025

1. Introduction

These Terms & Conditions govern your use of Zapify. By accessing our platform, you agree to follow all terms stated here.

2. Definitions

• “User”, “You” = individuals or businesses using Zapify

• “Service” = Zapify’s WhatsApp CRM & marketing platform

• “Customer Data” = information you upload or process through Zapify

• “WhatsApp API Provider” = official Meta-approved provider enabling WhatsApp Business API

  
  

3. Use of Services

You agree to use Zapify only for lawful business purposes and not to:

• Send spam or unsolicited messages

• Violate WhatsApp Business policies

• Abuse or overload servers

• Reverse-engineer or attempt unauthorized access

• Distribute harmful content or malware

  
  

4. Account Responsibilities

Users must:

• Provide accurate registration information

• Keep login credentials secure

• Maintain compliance with WhatsApp guidelines

• Ensure all messages sent through Zapify follow local regulations

You are responsible for all actions taken under your account.

5. Subscription, Billing & Payments

• Services are billed on a subscription basis

• Fees are non-refundable unless stated in Refund Policy

• You authorize recurring charges to your payment method

• Failure to pay may result in account suspension

6. Message Delivery & Service Reliability

Zapify uses official WhatsApp providers but cannot guarantee delivery due to:

• WhatsApp network interruptions

• Customer device issues

• API rate limits

• Carrier restrictions

  
  

7. Ownership of Content

You retain ownership of all Customer Data.
Zapify retains ownership of:

• Platform code

• Designs & branding

• Documentation & materials

  
  

8. Termination

Zapify may suspend or terminate access for:

• Policy violations

• Non-payment

• Illegal activity

• Abuse or spam complaints

Users may cancel at any time.

9. Limitation of Liability

Zapify is not liable for:

• Loss of profits

• Business interruptions

• Loss of customer data

• API outages or WhatsApp restrictions

Maximum liability is limited to the value of 1 month of subscription fees.

10. Governing Law

These terms are governed by the laws of Kenya.

11. Contact

Email: support@zapify.africa